Versions / Builds Affectedall
Problem SummaryMailEssentials would count "0" users if installed on an Exchange 2003 Frontend server.
TT / JIRAIDNone
How to IdentifyCustomer has installed an Exchange 2003 Frontend / Backend server set up. MailEssentials would be installed on the Frontend Exchange server.
Workaround / Fix DetailsMailEssentials will always count mailboxes if installed on an Exchange server. Because a Frontend Exchange 2003 server does not have any mailboxes (mailboxes are always located on the Backend Exchange 2003 server) it would also count 0.
This is by design. If the customer insists on a solution, please escalate the case.
Required ActionsExplain the reason to the customer. If the customer wants the issue fixed, escalate the case to PSG.