Antispam fails due to mailroot.dll

Versions / Builds Affected

Version 20, 20.1 - Builds 20151118, 20160420

Status

Open

Problem Summary

Customer will approach Tech Support stating his users are not getting emails, mailflow is affected or he's getting messages that the Antispam Scanning Engine (GFIScanS) failed to scan emails and those were moved to \GFI\MailEssentials\Antispam\Failedmais

TT / JIRAID

GFIME-791

How to Identify

Below logs show these errors: 2016-03-09,09:30:19,319,1,"#00001704","#00000032","error ","GfiAsRtSubmittedAgent","error MailRouteItemSourceContext::initScanEngine,__initScanEngine...FAILED: 80004005" 2016-03-09,09:30:19,319,1,"#00001704","#00000032","error ","GfiAsRtSubmittedAgent","error: failed initScanEngine 80004005" 2016-03-09,09:30:19,303,1,"#00002f60","#0000336c","error ","ME_MAILROUTE","CMRouteContextSink::initMRouteContextSink,GFIULGetObject...FAILED,HRESULT [0x800401F3]" 2016-03-09,09:30:19,303,1,"#00002f60","#0000336c","error ","ME_MAILROUTE","::MRoute_Init,Initializing CMRouteContextSink...FAILED" 2016-03-09,09:30:19,303,1,"#00002f60","#0000336c","error ","ME_MAILROUTE","::MRoute_Init,return[E_FAIL]" 2016-03-09,09:30:19,303,1,"#00002f60","#0000336c","error ","MailRouteWrapper","CMailRouteWrapper::Init - Error: failed to init mailroute [0x80004005]"

Required Actions

Navigate to General Settings > Product Update > install patch: GFIME-791