All antivirus updates failing since update to SR1

Versions / Builds Affected

20140224, 20140308

Status

Resolved

Problem Summary

All Antivirus updates are failing after updating to GFI MailEssentials SR1 or SR2

TT / JIRAID

1686

How to Identify

Updates are failing randomly. A notification email is triggered with the error message "Object reference not set to an instance of an object". The log file GFI\MailEssentials\DebugLogs\AutoUpdate.log contains the following error: "error "," auto update "," error: AuDownload :: DoWork () System.NullReferenceException: Object reference not set to an object instance. ; (update_downloadcount CONTEXT & context, Boolean) at GFI.Common.AutoUpdate.AuDownload.DownloadFilePost2; (update_downloadcount CONTEXT & context, Boolean) at GFI.Common.AutoUpdate.AuDownload.DownloadFilePost; at GFI.Common.AutoUpdate.AuDownload.download_version (CONTEXT & context, Hashtable parm); at GFI.Common.AutoUpdate.AuDownload.download (CONTEXT & context, Hashtable parm); at GFI.Common.AutoUpdate.AuDownload.DoWork (parm Hashtable IAUCoreContext aucore) "Firewall and Proxy exclusions set

Workaround / Fix Details

Identify whether the reported issue matches with the requirements (e.g. builds) Apply patch from below: http://ftp.gfisoftware.com/patches/ME2014/20140308/ME2014_SR2_PATCH_20140526_1686.zip Update to GFI MailEssentials R2 (if available)

Required Actions

see above