Versions / Builds Affected
20140627Status
ResolvedProblem Summary
Some emails actioned and blocked by Anti-spam module create a mail loop. The dashboard would show long subjects which contain repeated tags. Emails would start queueing up.TT / JIRAID
2067How to Identify
Customer would complain about email being queuing up.
MEC.QAS.Tagging log would read for a single email as below:
"info ","MEC.QAS.Tagging","Processing Email <7DE9413927811136900000026@DATA> [1032]"
"info ","MEC.QAS.Tagging","Applying TAGGING action ..."
"info ","MEC.QAS.Tagging","sRawDataFile: 16d0-1968-9146658-000000000007298-000000000001925.rdt"
"info ","MEC.QAS.Tagging","Original Subject: gfi@duncanlewis.com - gfi@duncanlewis.com - gfi@duncanlewis.com - jeremyp@duncanlewis.com - Look like Aphrodite/Apollo in a month! - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation,"
"info ","MEC.QAS.Tagging","Tagged Subject: gfi@duncanlewis.com - gfi@duncanlewis.com - gfi@duncanlewis.com - jeremyp@duncanlewis.com - Look like Aphrodite/Apollo in a month! - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation,"
2014-09-04,20:15:21,972,1,"#00000B4C","#00000009","info ","MEC.QAS.Tagging","Tagged Forward Subject: gfi@duncanlewis.com - gfi@duncanlewis.com - gfi@duncanlewis.com - gfi@duncanlewis.com - jeremyp@duncanlewis.com - Look like Aphrodite/Apollo in a month! - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation,"
"info ","MEC.QAS.Tagging","Rtp Saved."
"info ","MEC.QAS.Tagging","Removing actions from the current actions flag..."
"info ","MEC.QAS.Tagging","Setting Current Action property 8"Workaround / Fix Details
Apply the following patch:
http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140902_2067.zipRequired Actions
Apply the following patch:
http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140902_2067.zip
Attach article to case.