Overview

This guide will walk you through the steps of submitting a new ticket to reach our support in the help center.  

Solution

When you first access the GFI Support Portal, you will be asked to log in with your email and password.

Introducing ATLAS - Your First Step in Support

ATLAS is the latest addition to our support team, designed to provide immediate, automated assistance. While our support portal has always been the go-to for your queries, ATLAS revolutionizes the way you get help. Instead of navigating through various articles or waiting for a human agent, you can now interact with ATLAS, our AI assistant, which is poised to offer quick solutions and guide you through the right resources.

You can start chatting with ATLAS by clicking the 'chat icon' at the bottom of your screen, or directly start chat from MailEssentials Contact Us Page

When You Need More Help - The Human Touch

Don't panic if ATLAS doesn't resolve your query immediately or if you only want to speak with a human. ATLAS is designed to collect all relevant information and escalate the matter to our human agents, who are highly trained product experts. ATLAS is designed to transfer you to a human when it cannot answer your questions, and you can rest assured to expect a seamless transition from ATLAS to an agent.