GFI customers have been using the GFI Customer Portal (https://customers.gfi.com/) for license management but this has since been deprecated and replaced with the GFI Accounts Portal (https://accounts.gfi.com). Questions may arise as to which portal should be used for managing your GFI account and licenses. This article provides clarification about the correct portal to be used for GFI account and license management.
The GFI Accounts Portal (https://accounts.gfi.com) is the new web-based tool that customers are provided access to upon purchase or trial of GFI products. This is the new system that customers use for accessing all their account information as well as license entitlements. The Accounts Portal is also integrated with the MailEssentials Licensing module to allow for automatic synchronization if the correct credentials are entered on the MailEssentials Configuration UI at GFI MailEssentials > General Settings > Licensing.
The GFI Accounts Portal is the correct portal that should be used for viewing and managing your GFI account(s) and your GFI license(s). The old GFI Customer Portal is still available for viewing basic account information but is no longer updated as it is not used anymore.
You are advised to log on to the new GFI Accounts Portal by following the steps provided in this article: Logging into the GFI Accounts Portal.
In addition to automatic license synchronization, GFI uses the account details stored in the GFI Accounts Portal to communicate to end-users about product releases, system issues, press releases, and other useful product information. Keeping your account details up-to-date and accurate ensures you are always informed about relevant issues affecting your purchased product.
- Changing Customer Login Details in the GFI Accounts Portal
- Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link
- Logging into the GFI Accounts Portal