This article provides a solution when the SpamTag Outlook plugin is failing to process selected emails. When a user clicks on the SpamTag buttons to mark as Spam or Not Spam, the plugin displays the following notification error:
Cannot process selected email
The solution steps provided in this article are applicable when the customer is running the latest build which is version 21.6 (20200204) and is unable to uninstall/re-install SpamTag to correct the above error,
The recommended fix to address this problem is to uninstall the SpamTag plugin and thereafter re-install by following these steps on the client machine:
- Launch the Registry Editor by typing regedit on the Windows Run command box
- Manually remove the following registry keys:
- Important: Backup the above registry keys before deleting them.
- Uninstall any pre-existing versions of the SpamTag plugin from the uninstall feature in the Windows Control Panel.
- Install SpamTag plugin on the client machine by following the steps outlined in Installing the SpamTag Extension.
After successful re-installation, the SpamTag toolbar should be visible in Microsoft Outlook Home ribbon and the Spam/Not Spam buttons should not be greyed out confirming that the plugin has successfully connected to the MailEssentials server.
Clicking on the Settings button will launch the SpamTag client configuration window which can be referenced to confirm the MailEssentials server URL and user credentials currently active for synchronization between the MailEssentials server and the client.
Clicking on the OK button should not prompt or display any authentication errors.