The Whitelist filter has a higher priority than the anti-phishing filter, the sender is whitelisted and the anti-phishing filter blocks emails from this sender.
Keywords in the email are present in the configured list of keywords.
Remove the desired keyword from the list:
- Open the MailEssentials Configuration UI, and navigate to Anti-Spam > Anti-Phishing.
- Open the Keywords tab.
- Select the word in the list and click Remove.
- Apply the changes.