No report data is received and spam emails are not filtered, with Anti-Spam filters enabled

Overview

While the Anti-Spam filters are enabled, you may be experiencing any of the symptoms below:

• Filtering doesn't seem to be as effective recently, and there are no report data regarding the percentage of spam blocked. The spam digest report shows 0 for all values.
• Emails are not filtered with the dashboard logs showing that emails are scanned and OK, while the emails are obvious SPAM.

Solution

In the Dashboard logs, the details of a spam email that was scanned and deemed OK, the Scan Direction is reported as OUTBOUND. The email server is not processing the direction correctly, as these emails are treated as being OUTBOUND when they should be INBOUND. This happens when GFI MailEssentials is not aware of what the local domains are.

Make sure that GFI MailEssentials knows what the local domains are. In order to do this, please do the following:

1. Navigate to GFI MailEssentials > General Settings > Settings and select the Local Domains tab.
2. Add the name and description of the domain in the Domain and Description text boxes respectively. The description is optional.
3. Click on the Add button to include the stated domain in the Local Domains List.
4. Click Apply to save the changes.

More details may be found in the Modifying the Local Domains List article.

Testing

After modifying the local domains list, reporting is correct and spam emails are filtered correctly.

If the issue still persists, please generate the troubleshooting logs as follows:

• Make sure that you have tracing enabled.
• Wait for at least 30 minutes to gather enough information and for the issue to be reproduced.
• Run the troubleshooter:
  1. Start > Programs > GFI MailEssentials > Troubleshooter
  2. Follow the Log Generation Wizard for collecting the required and pertinent information.
  3. Select New Case when completing the log generation to attach the logs to a new case that will be automatically created, or open a support ticket manually and attach the logs to that ticket, so that the Support team can investigate the problem.