Messages are quarantined by the 'Email Exploit Engine detected potential exploit/s: "Long Subject (Suspicious)"' rule. You disable the 'Long Subject (Suspicious)' rule, but the next day it is reactivated.
This undesired behavior may be caused by a corruption in the database holding the configuration. This is usually resolved by following these steps:
- Take a backup copy of the
avapicfg.mdbfile located at
- After backing up the file, open the
avapicfg.mdbfile in Microsoft Access.
- Go to Database Tools.
- Click on the Compact and Repair Database.
- Exit Microsoft Access.
Repairing the database should allow the settings to be saved.
If the issue still persists, please generate the troubleshooting logs as follows:
- Make sure that you have tracing enabled.
- Wait for at least 30 minutes to gather enough information and for the issue to be reproduced.
- Run the troubleshooter:
- Start > Programs > GFI MailEssentials > Troubleshooter
- Follow the Log Generation Wizard for collecting the required and pertinent information.
- Select New Case when completing the log generation to attach the logs to a new case that will be automatically created, or open a support ticket manually and attach the logs to that ticket, so that the Support team can investigate the problem.