Overview

The SPAM filters are catching most of your legitimate mail. The "Enable Anti-Spam" option in the General Settings > Scanning Manager is turned off, but it is still blocking legitimate emails.

Solution

The GFI MailEssentials Services are causing the undesired behavior. The solution is to stop and then start the services:

Stop the MailEssentials services

The MailEssentials services need to be stopped.

Open the Windows Services Manager by navigating to Start > Run > services.msc and stop the following services:

• Microsoft Exchange Transport service
• GFI List Server
• GFI MailEssentials Attendant
• GFI MailEssentials AS Scan Engine
• GFI MailEssentials Autoupdater
• GFI MailEssentials AV Scan Engine
• GFI MailEssentials Backend
• GFI MailEssentials Legacy Attendant
• GFI POP2Exchange
• GFI MailEssentials Quarantine Action Services

Start the MailEssentials services

The MailEssentials services previously stopped, need to be started back up.

Open the Windows Services Manager by navigating to Start > Run > services.msc and start the following services:

• Microsoft Exchange Transport service
• GFI List Server
• GFI MailEssentials Attendant
• GFI MailEssentials AS Scan Engine
• GFI MailEssentials Autoupdater
• GFI MailEssentials AV Scan Engine
• GFI MailEssentials Backend
• GFI MailEssentials Legacy Attendant
• GFI POP2Exchange
• GFI MailEssentials Quarantine Action Services

Testing

After restarting the services, the spam filters should not block legitimate emails, and the "Enable Anti-Spam" option should control the filters properly.

If the issue still persists, please generate the troubleshooting logs as follows:

• Make sure that you have tracing enabled.
• Wait for at least 30 minutes to gather enough information and for the issue to be reproduced.
• Run the troubleshooter:
  1. Start > Programs > GFI MailEssentials > Troubleshooter
  2. Follow the Log Generation Wizard for collecting the required and pertinent information.
  3. Select New Case when completing the log generation to attach the logs to a new case that will be automatically created, or open a support ticket manually and attach the logs to that ticket, so that the Support team can investigate the problem.