Stephen White
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Activity overview
Latest activity by Stephen White-
Stephen White created an article,
Upgrading License Keys for GFI Products
Overview This article provides information on upgrading your GFI license key to the current version. Diagnosis Upgrading to a major release of any GFI product (for example, from version 10 to 11...
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Stephen White created an article,
Unable to Renew Your GFI License
Overview Occasionally you will try to renew a license with a reseller and get no response and feel you have been trying to renew licenses for months. This article gives instruction on who to conta...
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Stephen White created an article,
Unable to View Customer's License From Reseller Account in the GFI Accounts Portal
Overview GFI Resellers have the ability to view their customer's information in their GFI Accounts Portal account. This article gives direction to take when the GFI Partner is not able to see thei...
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Stephen White created an article,
Customer Impersonation done by GFI Support Agents
Overview GFI Support agents have access to the GFI Accounts Portal and are able to see customer's account information as well as their license information. Occasionally, depending on the issue, GF...
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Stephen White created an article,
GFI Licensing Related Issues
Overview This article provides information on how to handle licensing issues such as expired license keys, license key renewal, and other issues associated with licenses (i.e., renewal notification...
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Stephen White created an article,
Account Information Not Correct in License or Subscription
Overview You may notice information is incorrect when viewing your license key. This would not be account or user data in the Accounts Portal, but this data only seems to show when viewing the lic...
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Stephen White created an article,
Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link
Overview This article provides instructions on steps to take when you attempt to reset your password using the "forgot password, or need help logging in?" link and receiving the "An error occurred ...
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Stephen White created an article,
Unable to Activate a Product in GFI Unlimited Subscription
Overview This article gives instructions for activating a product license key when using a GFI Unlimited subscription. Diagnosis When logged into the Accounts Portal, whether you are an end use...
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Stephen White created an article,
GFI Account and License Management
Overview GFI customers have been using the GFI Customer Portal (https://customers.gfi.com/) for license management but this has since been deprecated and replaced with the GFI Accounts Portal (http...
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Stephen White created an article,
Viewing Open Tickets in the GFI Support Portal
Overview This article lists the steps for reviewing current tickets under my activities in the GFI Support Portal. Prerequisites Access to the GFI Support Portal Solution In a browser window...