Central KB
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Recent activity by Central KB-
Cannot Install Software After Uninstall
Overview This article provides information on how to resolve installation-related issues after uninstalling it. Solution Prerequisites You will need the credentials for a domain administrator accou...
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Advanced Content Filtering
Overview Advanced Content Filtering is a Content Filtering plug-in that enables blocking unwanted emails through scanning of email header data and content using advanced highly configurable search ...
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Unable to open HTML Attachments from Office 365 Encrypted Emails
Overview Recipients of Office 365 Encrypted Emails will sometimes receive HTML attachments having broken links or HTML scripts removed from the encrypted attachment thereby making them unable to ac...
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Whitelist for Email Exploit Engine Not Available
Overview Experiencing receiving a large number of false positives can be caused by the Email Exploit Engine. By design, Email Exploit Engine doesn't have a whitelist option, users need to disable t...
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HTML Sanitizer
Overview The HTML Sanitizer is one of the EmailSecurity filters that blocks unwanted emails by scanning and removing scripting code within the email body as well as attachments. The engine checks t...
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User Console Displayed When Logging into the MailEssentials WebUI with a Domain Admin
Overview Fix incorrectly identified roles due to DC connectivity. Root Cause The root cause is a cache mechanism implemented in the product that starts at the beginning, then refreshes every 20 min...
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Editing Account Details
Overview GFI Software personnel uses the account details stored in the GFI Accounts Portal to let you know about product releases, system issues, press releases and other types of beneficial inform...
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Creating Account on GFI Support Portal
Overview This article describes the process to create an account on the GFI Support Portal in order to submit service requests or get ticket updates. Note: If you are using the GFI Support Portal f...
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Blocking Messages Written in a Particular Language
Overview This article describes the steps on how to block unwanted Email messages written in a particular language, this is useful in cases where you are getting undesired emails or spam on a parti...
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Upgrading From GFI MailEssentials 2012 to 21.5 Build 20190321
Overview This article provides essential information that must be reviewed prior upgrading from GFI MailEssentials 2012 to GFI MailEssentials 21.5 build 20190321, the step-by-step upgrade process a...