Articles

• Moving Keyword Filtering Entries to Spam Keyword Checking Filter

  Overview This article answers the following query: Can users move Keyword Filtering entries to Spam Keyword Checking filter?   Information This action is not possible because Spam Keyword Checking fil...

• Keyword Checking Message: "Please type in a value that is at least 3 characters long"

  Overview Valid words used in non-English languages with less than 3 characters are not accepted by the GFI MailEssentials Configuration. When trying to enter a word or phrase with less than 3 characte...

• GFI MailEssentials and Anti-Spam Keywords

  Overview This article describes how anti-spam keywords are handled in GFI MailEssentials. Information GFI MailEssentials does not update the keyword list. A basic keyword list, which allows you to fil...

• MailEssentials | Spam Keyword checking blocks emails if a word from a rule is part of another word

  Versions / Builds AffectedGFI MailEssentials 2015 StatusResolved Problem SummarySpam Keyword checking blocks emails if a word from a rule is part of another word (ex: Document contains the blacklisted...

• Keyword Filtering does not support HTTP entries

  AnswerIn EmailSecurity > Debuglogs > Content Checking.gfi_log it shows that the Rule containing the entry is loaded but the words inside it cannot be retrieved. Explain to the customer this is not sup...

• Keyword Checking or Content Checking are blocking all emails

  Answer PROBLEM GFI MailEssentials 'Keyword Checking' or 'Content Checking' are blocking all emails. ENVIRONMENT GFI MailEssentials All Supported Environments  SOLUTION Check through the list of phrase...

• Keyword Checking does not block a specified word or phrase

  Answer PROBLEM  Keyword Checking is not capturing an email with a phrase or word that was added to the list.  ENVIRONMENT GFI MailEssentials All supported environments SOLUTION  Make sure that the wor...

• Spam Keyword Checking detecting bad keywords within legitimate words

  Overview Emails are blocked because the spam keyword checking filter detects forbidden words inside of legitimate words. Root Cause The option to match whole words is off thereby resulting in the Spam...

• Is Keyword Checking case sensitive?

  AnswerThe Keyword Checking in GFI MailEssentials is not case sensitive. An email will be blocked by Spam Keyword Checking whether a matching word is spelled in upper case or lower case. Example:keywor...

• Imported items into keyword filtering are duplicated

  Versions / Builds Affected2012/20120425-2158 StatusResolved Problem SummaryWhen importing a list of keywords for the keyword filter, items will be duplicated and it will not be sorted properly. TT / J...