Start a conversation

Cannot log in to the Configuration UI

Overview

You cannot access the GFI MailEssentials Configuration UI  while trying different user and password combinations. The login page displays the error 'Username, password or domain is incorrect!':

Screen_Shot_2020-12-31_at_1.29.48_PM.png

Information

You need to provide the credentials of the user that was used to install the application.
Usually, this is the <domain>\Administrator user account but this may be different depending on your environment.

If you no longer remember the password for this account, you can reset it from your Active Directory.

Note

While resetting this password will not affect GFI MailEsentials in any way, other aspects of your environment may be affected, so exercise care while performing this.

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Priyanka Bhotika

  2. Posted

Comments