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Users do not receive the spam report emails

Overview

This issue is potentially caused by the build-up of messages in the reporting queues.

Solution

  • Open Computer Management by navigating to Start > Run > compmgmt.msc
    • Navigate to Computer Management > Services and Applications > Message Queuing > Private Queues
    • Right Click and purge all Reporting queues that are backed up
    • Verify that the queues are not building up.
  • Install or reinstall Microsoft Access Database Engine 2010 Redistributable. If it is already installed, it should be uninstalled first, and then a clean copy should be installed.
  • Recreate the Reporting databases:
    • Navigate to \GFI\MailEssentials\Data\
    • Rename the Reports.FDB file to Reports.old
    • Navigate to \GFI\MailEssentials\Attendant\data
    • Rename the Logs.FDB file to Logs.old
    • Navigate to\GFI\MailEssentials\Attendant\bin
    • Double-click on LogsFDBCreator.exe
    • Confirm there is a new Logs.FDB file in \GFI\MailEssentials\Attendant\data
Note 

If the database file is growing too quickly and approaching the 7GB limit, the reporting performance can be affected. In such a scenario, using a SQL Server database is a viable alternative for customers who wish to retain their old reporting data.

More information about migrating to a SQL Server database may be found in the How to migrate the reporting database from Microsoft Access / Firebird to Microsoft SQL article.

  • Navigate to GFI MailEssentials > Reporting > Settings and select the Auto-purge tab.
    • Select Enable Auto-Purging and specify how long mail items in the database should be stored in months to a lesser value than the current. 
    • Click on Apply.
  • Open the Windows Services Manager by navigating to Start > Run > services.msc and restart the following services:
    • Microsoft Transport Agent service
    • GFI List Server
    • GFI MailEssentials Attendant
    • GFI MailEssentials AS Scan Engine
    • GFI MailEssentials Autoupdater
    • GFI MailEssentials AV Scan Engine
    • GFI MailEssentials Backend
    • GFI MailEssentials Legacy Attendant
    • GFI POP2Exchange
    • GFI MailEssentials Quarantine Action Services
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  1. Priyanka Bhotika

  2. Posted
  3. Updated

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