Overview

The Whitelist filter has a higher priority than the anti-phishing filter, the sender is whitelisted and the anti-phishing filter blocks emails from this sender.

Root Cause

Keywords in the email are present in the configured list of keywords.

Solution

Remove the desired keyword from the list:

• Open the MailEssentials Configuration UI, and navigate to Anti-Spam > Anti-Phishing.
• Open the Keywords tab.
• Select the word in the list and click Remove.
• Apply the changes.