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Can Deleted Emails be Restored?

Overview

This article provides an answer to a common query on whether and how deleted Emails can be recovered after they are flagged and deleted by the MailEssentials Content Filtering or Anti-Spam filters.

 

Information

It is important to note that once the 'Delete' action has been performed by MailEssentials, the email cannot be recovered.

When the Spam Actions for an Anti-Spam filter is set to 'Delete email', the internal Mail Transport Agent (MTA) in GFI MailEssentials sends instructions to the Internet Information Services (IIS) Queue to delete the message. Once IIS drops the email package, it becomes unrecoverable.

Similarly, if an email has been quarantined and the 'Delete' action is selected, the email will be permanently deleted from the quarantine and will likewise be unrecoverable.

Tip: You can set the Anti-Spam filter or Content Filtering module Spam Action to Quarantine flagged emails, thereby giving you the opportunity to manually approve or delete the email.

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  1. Priyanka Bhotika

  2. Posted
  3. Updated

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