Articles

• Configuring MailEssentials Spam Actions

  Overview The Actions tab in the properties of the Anti-Spam filters defines what should be done with emails marked as spam. This is the most important configuration tab in MailEssentials as it is what...

• Global Actions Tab Missing in Anti-Spam Settings

  Issue Description: The Global Actions tab is missing in the Anti-spam settings properties. Product: GFI MailEssentials   Root Cause The Global Actions tab is only available when GFI MailEssentials is ...

• Tagged Text Does Not Appear for Anti-Spam Filter Action

  Overview When setting an antispam filter action to tag an email with text and forward the email to another address, the tagged text does not appear. The following pattern is visible in the logs: 2013-...

• Spam sent to a distribution group is not actioned correctly

  Answer PROBLEMInbound spam emails addressed to a distribution group are not: Being delivered to the sub-folders of the users in the distribution group Visible in the quarantine by the users in the dis...

• Move to Exchange sub-folder is not working and the Global Actions folder is empty

  Answer PROBLEMWhen the move to Exchange sub-folder action stops functioning for any particular reason, the emails are suppose to be transferred to the Global Actions folder in the GFI MailEssentials D...

• How to move spam to Exchange sub-folders (Impersonation Credentials)

  Overview When GFI MailEssentials is installed on the Microsoft® Exchange Server, spam emails can be saved in a user’s mailbox folder. For more information refer to Configuring MailEssentials Spam Acti...

• How to forward emails to a third party account when using the 'Deliver to Exchange Sub folder' action for spam emails

  AnswerGFI MailEssentials bypasses the normal Microsoft Exchange Transport Rules when 'Deliver to Exchange Sub Folder' is chosen for the Spam Action. To forward spam messages from a sub folder, you wil...

• Configuring Spam Emails Not to Be Sent to Blackberry Servers

  Overview This article provides instructions to configure GFI MailEssentials to prevent spam emails being sent to Blackberry Servers. Process Configure GFI MailEssentials as follows to prevent spams be...

• Global actions called because max number of subfolders is reached or exceeded

  Versions / Builds Affected20110812 StatusResolved Problem SummaryWhen using the subfolder action in MailEssentials, the action fails due to the max number of subfolders reached or exceeded in the sear...

• Emails are not being moved to spam folder

  Overview SPAM email is marked and blocked, but it isn't moved to the configured spam folder. With tracing enabled, the ...\GFI\MailEssentials\ActionServices\DebugLogs\QAS.MTEF.log shows that the QAS.M...