Articles

• Configuring EmailSecurity to Delete Emails to Non-Existent Users

  Overview Emails which have been quarantined that contain non-existent users can be automatically deleted. This article provides instructions to configure this feature. Process Follow the instructions ...

• How do I recover a sanitized email intact?

  AnswerSanitized messages cannot be recovered. In order to be received intact, the message will need to be resent after modifying the filter that caught the email. Usually this is either Keyword Filter...

• GFI MailEssentials Trojan and Executable scanner is causing failed emails - "error ","SCore","Scan: Calling [Trojan Scanner]...ok[25]"

  Versions / Builds AffectedGFI MailEssentials 2012 and above StatusResolved Problem SummaryVirus emails land up in Failedmail caused by Trojan and Executable scanner. TT / JIRAID1456 How to IdentifyLoo...

• Emails with digital certificate signatures are getting failed

  Versions / Builds Affected2012 / 20120618 StatusResolved Problem SummaryWhen sending emails with digital signatures, the TNEF2MIME component will not be able to process them and will fail them. TT / J...

• Email Security Attendant crashing references faulting CLR.DLL

  Versions / Builds AffectedMailEssentials 2014 StatusResolved Problem SummaryEmail Security attendant service is crashing. Errors in the event logs point to CLR.DLL TT / JIRAID1515 How to IdentifyOpen ...

• Trojan and Executable Scanner

  Overview The MailEssentials Trojan and Executable Scanner analyzes and determines the function of executable files attached to emails. This scanner can subsequently quarantine any executables that per...

• Manually Updating Trojan & Executable Scanner and Email Exploit Engine

  Overview Corrupted definitions can sometimes cause the Trojan & Executable Scanner or the Email Exploit Engine to fail to correctly initialize or successfully complete the automatic updates. Both engi...

• HTML Sanitizer is modifying emails using S/MIME

  Overview The HTML sanitizer is modifying the emails causing the email client to warn that the signed email has been manipulated on the way. Solution The HTML sanitizer is working as intended. In order...

• The Information Store Scanning won't connect to Exchange Web Services

  Overview You are unable to finalize the configuration of the Information Store Protection module. When configuring the Exchange Web Services, you get a Failed to connect to mailbox error on the screen...

• GfiAvRouting agent is causing emails to fail

  Overview Some emails with attachments fail to be sent. Investigating the Exchange Transport Logs reveals that the failure is caused by the GfiAvRoutingAgent: Solution This has been observed on GFI Mai...