Articles

• Anti-phishing updates are not working with HTTPS

  Overview Unable to update the anti-phishing definitions over HTTPS. Ports are not blocked and the download URLs are allowed through the firewall. The update generates the error: The automatic Anti-Phi...

• Emails are being moved to the FailedMails folder

  Overview Emails are failing and are moved to the Antispam\FailedMails folder. The Anti-Phishing filter is not updating. Solution The issue can be solved as follows: Navigate to the \GFI\MailEssentials...

• Genuine mails are blocked by the Anti-Phishing filter

  Overview The Anti-Phishing filter is getting more and more false positives and is blocking legitimate emails on a regular basis, even if the sender is added to the whitelist, which has a higher priori...

• Anti-Phishing actions tab settings cannot be saved or updated

  Overview The MailEssentials Configuration UI does not allow changing the settings on the Actions tab or the Updates tab for the Anti-Phishing filter. Clicking on the Apply button does not give an erro...

• Many legitimate emails are blocked by the URI DNS Blocklist

  Overview You are observing that a large number of valid email messages are being blocked for phishing by the URI DNS Blocklist and it is unclear as to why this is happening. Some of these emails might...