Answer PROBLEMScan result shows Blocked [Whitelist] and the Recipient(s) as n/a ENVIRONMENT GFI MailEssentials All supported environments SOLUTION Gather the config.mdb (stored in the GFI MailEssenti...
Versions / Builds AffectedGFI MailEssentials 2014 and 2015 StatusOpen Problem SummaryOutlook 2013 out of office replies are getting added to the autowhitelist. Outlook 2013 changed the generic out of ...
Answer PROBLEMWhen GFI MailEssentials is enabled, emails are building up in the SMTP queues. No emails sent in or out. There are no obvious errors in the logs Autowhitelist has hundreds of thousands o...
Overview Incoming emails are being blocked or quarantined by filters even when they are whitelisted. For example, emails are blocked by the Header Checking filter despite it having a lower priority th...
Versions / Builds Affected20110812 StatusResolved Problem SummaryWhitelist entries are being ignored. TT / JIRAIDME-96 How to IdentifyIt is discovered that they have at least one leading space in fron...
Answer If the Autowhitelist.mdb either contains incorrect entries (internal / external) or has reached its limit of 1.7 GB you might consider resetting the database. Instead of going through the Autow...
Overview The configuration UI provides a mechanism to bulk import email addresses that should be whitelisted i.e. addresses that should never be filtered for spam. This is especially useful when you h...
Answer The IP Whitelist cannot be exported from the user interface. If you have a lot of IP addresses in the IP Whitelist and would like to have a list, you can access the configuration database and e...
Overview MailEssentials provides a number of Whitelist modules that allow an administrator to specify which email addresses will not be filtered for spam. In this article, you will learn how to determ...
Overview An organization may want to allow certain users to receive password-protected archives or files, but the Decompression Engine rule that blocks password-protected archives included as email at...
