Articles

• The Attendant service is crashing referencing the module MimeCOM.dll, version 1.0.0.33

  Versions / Builds AffectedGFI MailEssentials 2015 StatusResolved Problem SummaryThe Attendant service is crashing referencing the module MimeCOM.dll, version 1.0.0.33 TT / JIRAID2560 How to IdentifyA ...

• Stopping the Microsoft Exchange Mailbox Stores causes IIS Admin service to stop

  Answer PROBLEM Stopping the Microsoft Exchange Mailbox Stores causes IIS Admin service to stop ENVIRONMENT GFI MailEssentials All supported environments SOLUTION To solve the problem, IIS Admin needs ...

• GFI Services keep crashing affecting mailflow

  Overview This article provides some recommended housekeeping procedures to be followed in case there is intermittent mail flow after MailEssentials is installed or upgraded, often due to the GFI Servi...

• Mobile devices unable to connect with Activesync when GFI MailEssentials processing is enabled

  Versions / Builds Affected2012 / 20130226 StatusResolved Problem SummaryWhen email processing is enabled, users with mobile devices are unable to connect to the Exchange server with Activesync. The is...

• Microsoft Exchange Transport service cannot be started referencing 'Invalid agent assembly path.' error, when some or all of MailEssentials transport agents are enabled

  Versions / Builds Affected2014 R2 StatusResolved Problem SummaryMicrosoft Exchange Transport service cannot be started when some or all of MailEssentials transport agents are enabled. GfiAvRoutingAgen...

• Managed Attendant service related issues - ConfigurationServices Error: System resource exceeded

  Answer PROBLEMThe Managed Attendant service failed to read the configuration with the error ConfigurationServices: system resources exceeded. The above issue can be observed in the following situation...

• Mailflow stops until the GFI MailEssentials Scan Service is restarted due to SURBL

  Versions / Builds Affected2012 / All StatusResolved Problem SummaryInbound and outbound mailflow stops. Mails start queueing in IIS queues resp. Exchange submission queue. On Exchange 2007 and 2010 Ev...

• Mailflow stops until scanning engine services are restarted (build 20121218)

  Versions / Builds Affected2012 / 20121218 StatusResolved Problem SummaryMailflow backs up into Exchange and is not resumed until the scanning engine services are restarted. Reporting files may be back...

• Mailflow stops everyday at the same time(s) and the AntiSpam Attendant service needs to be restarted

  Versions / Builds Affected2012 / SR4 & SR5 StatusResolved Problem SummaryMailflow stops every day at the same time(s). The MailEssentials AntiSpam Attendant Service needs to be restarted (sometimes ki...

• Mailflow problems / Scan Service crashing / Synchronisation problems due to very large weights.bsp file

  Versions / Builds Affected2012 StatusResolved Problem SummaryWhen the synchronisation is enabled, the Bayesian Database (weights.bsp) would grow very large. The customer might encounter mailflow probl...