Articles

• Error: 'Please make sure that GFI MailEssentials Managed Attendant Service is running' when accessing the dashboard

  Answer PROBLEM When trying to open the dashboard, the following error is given: 'Please make sure that GFI MailEssentials Managed Attendant Service is running'. The GFI MailEssentials Managed Attendan...

• "Error 1923.Service GFI MailEssentials Autoupdater (gfimesavupdate) could not be installed. Verify that you have sufficient privileges to install system services."

  Overview When upgrading GFI MailEssentials, the installation process may fail with the following error message logged:   Execute Message >> DAT [1] = Installing new services Execute Message >> DAT [2]...

• A Parameter Cannot Be Found That Matches Parameter Name 'TransportService' When Installing GFI MailEssentials

  Overview When trying to install GFI MailEssentials, the post-install wizard will not complete. The following error will be logged in the ..\MailEssentials\DebugLogs\e2k7wizard.txt log file: error  ,e2...

• 'Error 1075 the Dependency Service Does Not Exist or Has Been Marked for Deletion' When Starting the GFI MailEssentials

  Overview When attempting to start a GFI MailEssentials service, the following error is encountered: Error 1075 the dependency service does not exist or has been marked for deletion. Environment GFI Ma...

• Enterprise Transfer Service crashes when trying to merge Personal Whitelist/Blocklist

  Versions / Builds AffectedMailEssentials 2014 StatusResolved Problem SummaryEnterprise transfer service will crash when the merger Process tries to merge the Personal Whitelist/Blocklist TT / JIRAID14...

• Cisco Secured Emails (Registered Envelope Service) Are Being Blocked by GFI MailEssentials

  Overview Cisco Secured Emails (Registered Envelope Service, also called SecureDoc) are being blocked by GFI MailEssentials due to the HTML sanitizer and Email Exploit Engine. Environment GFI MailEssen...

• Progress of a Background Scan in GFI MailEssentials

  Overview This article provides important information about the progress of a background scan in GFI MailEssentials.   Information When you enable background scanning, MailEssentials instructs the Micr...

• Attendant service is leaking memory until crashing

  Versions / Builds AffectedGFI MailEssentials 2015 StatusResolved Problem SummaryAttendant service is leaking memory until crashing. TT / JIRAID2560 How to IdentifyThe Attendant service will use an exc...

• Services Installed by MailEssentials

  Overview MailEssentials creates several Windows services during the installation process that need to be running optimally for the product to function as expected. It is important for support agents t...

• The Anti-Spam filtering and quarantine are not working

  Overview The anti-spam engine (GfiscanS.exe) in GFI MailEssentails 21.6 crashes continuously. The Application logs in the Event Viewer shows that gfiscans.exe is crashing with a fault in gfi_log.dll. ...