Articles

• GfiscanS.exe crashes due to winspamcatcher.dll in GFI MailEssentials 21.1

  Versions / Builds Affected21.1 StatusOpen Problem SummaryAfter an upgrade or fresh install of GFI MailEssentails 21.1 GfiscanS.exe crashes TT / JIRAIDGFIME-3732 How to IdentifyEvent logs display the f...

• GfiScanS.exe crash after Patch2 in 20.3

  Versions / Builds Affected20.3 StatusResolved Problem SummaryGfiscans will keep on crashing randomly, causing all filtering to halt TT / JIRAIDGFIME-2174 How to IdentifyDebuglogs: 2017-05-08,18:29:08,...

• gfiscans.exe 20.3.164.33 crashes with faulting modules unknown and kernalbase.dll

  Versions / Builds Affected20.3 StatusOpen Problem Summarygfiscans.exe 20.3.164.33 crashes with faulting modules unknown and kernalbase.dll TT / JIRAIDGFIME-1619 How to IdentifyApplication Event logs s...

• GFIASRtSubmittedAgent failing

  Versions / Builds AffectedVersion 20.1 Build 20160420 StatusOpen TT / JIRAIDGFIME-874 How to IdentifyCustomer will approach Tech Support stating there is No Mailflow or emails are landing in AntiSpam/...

• GFI MailEssentials services fail to start after a restart of the server​​

  Versions / Builds AffectedGFI MailEssentials 2014 R2 StatusResolved Problem SummaryGFI MailEssentials services fail to start after a restart of the server​​ due to the delayed start of GFI MailEssenti...

• GFI MailEssentials Enterprise Transfer Service is not synchronising data, hangs when merging the PWLBL.xml file.

  Versions / Builds AffectedGFI MailEssentials 2014 R2 StatusResolved Problem SummaryThe GFI Mailessentials Enterprise Transfer Service does not finish merging data, the PWLBL.xml file is not created. T...

• GFI MailEssentials Enterprise Transfer Service crashing when merging data

  Versions / Builds AffectedGFI MailEssentials 2014 R2 StatusResolved Problem SummaryGFI MailEssentials Enterprise Transfer Service crashing when merging data TT / JIRAID2037 How to IdentifyThe MEXTRXLI...

• GFI MailEssentials Attendant service is using an excessive amount of memory ( RAM ) until other processes fail

  Versions / Builds Affected2014 R2 StatusResolved Problem SummaryGFI MailEssentials Attendant service is suffering from a memory leak, causing other processes/services to crash. GFIMailEssentials funct...

• Event ID 5302 - gfimesattendant crash and Event ID 5401 - Plugin UnicornLicSvc

  Versions / Builds Affected21.1 StatusOpen Problem SummaryAfter upgrading to GFI MailEssentials 21.1, the following Microsoft Windows are logged hourly: Event ID 5302 - gfimesattendant crash Event ID 5...

• 'Service Unavailable' When Opening the GFI MailEssentials Configuration

  Overview The GFI MailEssentials Configuration cannot be opened. The page opens with an error: Service unavailable   Environment GFI MailEssentials All supported environments   Root Cause GFI MailEssen...