Articles

• Whitelisted Senders are Blocked

  Overview MailEssentials Whitelist modules allow an administrator to specify which email addresses will not be filtered for spam. Whitelisted emails are not scanned by anti-spam filters and are always ...

• Managing Personal Whitelists and Blocklists

  Overview In reference to End User Actions, this article explains what is Personal Whitelist and Personal Blocklist and how to configure them. Personal Whitelist The personal whitelist is an additional...

• Whitelisting an IP Address

  Overview You can add an IP address to the IP whitelist in GFI MailEssentials, so they are not blocked. Resolution Open the GFI MailEssentials Configuration. Navigate to Anti-Spam > Anti-Spam Filters >...

• Emails Whitelisted When No Whitelist Entry Present for the Email Address or Domain

  Overview All inbound emails are whitelisted even though there is no whitelist entry for the email address or domain. Root Cause Blank entries in the antispam2_whitelist table. Resolution Follow these ...

• Whitelist Not Displayed Error: "Access to the database file is not allowed"

  Overview After upgrading to GFI MailEssentials 2015, the User Interface no longer displays the Whitelist/Blocklist. The MailEssentials.ControlLists.DAL logs display the following error: MailEssentials...

• Whitelist or Blacklist Nodes Time Out in IIS Mode: 'Request timed out'

  Overview The Whitelist or Blacklist nodes time out in IIS mode. This happens after clicking the nodes and may be accompanied by a high increase in memory and CPU usage. The following error message is ...

• Whitelist Import Button Does Not Launch a File Browser Window

  Overview In the properties page for the Whitelist, there is an Import button with no Browse button. Clicking the Import button does not open a file browser window. Environment MailEssentials 2012 Buil...

• Incorrect Lookups with Empty Entries in Whitelist

  Overview Empty Whitelist entries cause incorrect lookups. The entry is not seen in the User Interface and must be removed manually from the ControlLists.sdf database. The ase_whitelist.gfi_log.txt log...

• Unable to Access Whitelist Error: 'Request timed out'

  Overview The user is unable to access the Whitelist page within the GFI MailEssentials UI (with Personal Whitelist enabled). The following errors are displayed: 'An unexpected error occurred in the GF...

• The Autowhitelist File Grows Too Fast When Anti-Spam Synchronization Is Enabled

  Overview When the Anti-Spam Synchronization is enabled, the autowhitelist.mdb file grows rapidly until it reaches the 2GB limit and becomes unusable. This article describes the process to follow in or...