Articles

• Allowing Services Through the Windows Firewall

  Overview This article provides the steps to configure the Windows Firewall to allow certain services to communicate among multiple servers. For a GFI MailEssentials Multi-install environment to functi...

• "Error 1922.Service GFI MailEssentials Attendant (gfimesattendant) could not be deleted. Verify that you have sufficient privileges to remove system services."

  Overview When upgrading GFI MailEssentials, the installation process may fail with the following error message logged:   [2470:1D48][2020-01-27T10:33:14]i000: Execute Message >> maininstall.x64 [Actio...

• GFI MailEssentials | Backend Service Using High CPU Usage or Unresponsive When Stopping/Starting

  Overview This article explains the resolution for abnormally high CPU usage or slow/unresponsive backend service when stopping or starting.   Root Cause This issue generates from the use of incorrect ...

• Services Are in Use Message While Upgrading

  Overview When upgrading from MailEssentials or MailSecurity, MailEssentials 2012 displays a dialog box warning the user that the services are in use. The upgrade cannot continue until the box is click...

• When GFI MailEssentials is in local mode (Cassini), services fail to remain started

  Versions / Builds AffectedGFI MailEssentials 2014 R2 StatusResolved Problem SummaryServices fail to stay started for more than one day when ME is in Local Mode. No issues when IIS is used. TT / JIRAID...

• Backend or Attendant Service Cannot Be Started After Upgrade from GFI MailEssentials 2014 to 2015

  Overview Upgrading from GFI MailEssentials 2014 or 2014 R2 to GFI MailEssentials 2015 fails. The Backend Service or Attendant Service cannot be started. The following errors are written to the install...

• Microsoft Exchange Transport Service Does Not Start After Update

  Overview After updating Microsoft Exchange 2013 to the latest Cumulative Update, the Microsoft Exchange Transport Service does not start or stops shortly after starting. Environment Microsoft Exchange...

• The Patch installer tries to stop and then start GFI and dependent services which are either already stopped or disabled, then fails to install patch.

  Versions / Builds AffectedGFI MailEssentials 2015 StatusResolved Problem SummaryThe Patch installer tries to stop and then start GFI and dependent services which are either already stopped or disabled...

• The gfimeattendant process is crashing

  Versions / Builds Affected20.3 (20170321) StatusResolved Problem Summarygfimeattendant is crashing TT / JIRAIDGFIME-2900 How to IdentifyThere are multiple indicators that gfimesattendant is not workin...

• The Attendant service is crashingdue to libspam.dll : "Error details: System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt."

  Versions / Builds AffectedGFI MailEssentials 2015 StatusResolved Problem SummaryThe Attendant service is crashing referencing the libspam.dll file. TT / JIRAID2543 How to Identify2015-04-20,10:24:16,2...