Articles

• GFI SpamTag installation fails when upgrading (manually or via GPO): Opening app.config file []

  Versions / Builds AffectedGFI MailEssentials 2015, SpamTag 19.0.152.4902 StatusResolved Problem SummaryGFI SpamTag cannot be updated. Even after un-installing, the installation fails. TT / JIRAID2538 ...

• GFI MailEssentials SpamTag does no synchronise the Personal Blocklist

  Versions / Builds AffectedGFI MailEssentials 2014 R2 StatusResolved Problem SummaryThe synchronisation of the Personal Blocklist is not working reliably, failing from time to time. TT / JIRAID2016 How...

• GFI MailEssentials SpamTag cannot authenticate with the server when Forms authentication is used and user has no password.

  Versions / Builds AffectedGFI MailEssentials 2014 and higher StatusResolved Problem SummaryGFI MailEssentials SpamTag cannot authenticate with the GFI MailEssentials server when Forms authentication i...

• Error: 'The installer failed to verify the URL. Please check that the URL provided is correct and points to the URL where MailEssentials is hosted' When Installing Spamtag

  Overview The error 'The installer failed to verify the URL. Please check that the URL provided is correct and points to the URL where MailEssentials is hosted.' is received when installing Spamtag. Th...

• 'Microsoft .NET Framework 4.0 Is Required' When Installing SpamTag

  Overview When installing SpamTag, a dialog box appears with a message: 'Microsoft.NET Framework 4.0 is required'. Environment GFI MailEssentials All supported environments Root Cause Microsoft .NET Fr...

• Deploying SpamTag via GPO fails to set the language

  Versions / Builds AffectedGFI MailEssentials 2014 R2, 2015 StatusOpen Problem SummaryDeploying SpamTag via GPO fails to set the language is it is anything other than English TT / JIRAID2519 How to Ide...

• SpamTag

  Overview GFI MailEssentials SpamTag plugin is an add-on (extension) for Microsoft Outlook that is used to manage spam emails at the client-side on instances where spam is not detected by MailEssential...

• Fixing the "Cannot process selected email" SpamTag error

  Overview The SpamTag Outlook plugin is failing to process selected emails. When a user clicks on the SpamTag buttons to mark as Spam or Not Spam, the plugin displays the following notification error: ...

• SpamTag prompts for authentication when remember credentials is selected

  Overview In the settings field for each user, the credentials are populated, and 'remember credentials' is selected. If a user re-opens Outlook, the plug-in does not re-authenticate. Solution Root Cau...

• Update the SpamTag web service URL

  Overview The SpamTag web service URL is configured during installation. If the URL changes for any reason and re-installation of the plug-in is not possible, the following steps may be followed to upd...