Articles

• Error: 'Error in the application. An unhandled exception occurred during the execution of the current web request' When Accessing the Licensing Node

  Overview When trying to access the Licensing node of the GFI MailEssentials configuration interface, the following error is returned: Error in the application. An unhandled exception occurred during t...

• How to update an expired license

  Overview This article aims to explain the process of updating an expired license for GFI MailEssentials. Information Prerequisites You will need to contact an authorized reseller in order to obtain a ...

• MailEssentials reports more accounts in use than actual mailboxes

  Overview GFI MailEssentials reports a certain number of users, but the number of configured mailboxes in the domain is lower. This may cause the license count to be exceeded. Solution Users are counte...

• Fixing “The user limit has been exceeded" error with MailEssentials in SMTP mode

  Overview You are continuously receiving the following error: 'The user limit has been exceeded. GFI MailEssentials will not protect your email after <date>. Contact your sales representative to update...

• SPAM messages stopped being filtered because an incorrect license key being used

  Overview Suddenly, you see a significant increase in the number of spam messages that are being marked Ok in the dashboard and passed on to the user's Inbox. These are messages that would normally be ...

• My trial license key is not working

  Overview You signed up for a 30-day trial and got a key sent through. When you enter the key into MailEssentials, it says it's already expired. Information You may need to reinstall MailEssentials, as...

• Too many licenses in use

  Overview After renewing the license key for a smaller number of users, when you enter the license key, MailEssentials shows that there are too many licenses in use. Many users are disabled and no long...