Articles

• SpamTag for Microsoft Outlook

  Overview  The GFI MailEssentials SpamTag plugin is an add-on for Microsoft Outlook that installs a toolbar on end users' machines, giving some control to users for managing spam emails. The plugin als...

• Installing the SpamTag Extension

  Overview The GFI MailEssentials SpamTag Plugin is an add-on for Microsoft Outlook that installs a toolbar on the end users' machines, giving some control to users in spam email management. The plugin ...

• Configuring SpamTag Features

  Overview This article describes the process to follow in order to configure the SpamTag features within GFI MailEssentials. Solution Go to Anti-Spam > SpamTag. From the Spam Button area, configure the...

• Spam Tag Not Working: IO Errors or Access Denied Shown in Logs

  Overview This article describes the process to follow when Spam Tag does not work after performing basic troubleshooting and in the logs, you are able to see IO errors or access denied.   Root Cause T...

• Why are GFI MailEssentials' Spamtag Spam and Not Spam buttons grayed out on the Microsoft Outlook toolbar?

  Overview This article explains why the SpamTag buttons are disabled in the Microsoft Outlook toolbar. Information The SpamTag options are grayed-out in the toolbar: There can happen for a number of re...

• The GFI MailEssentials Outlook plugin fails to detect the version of Outlook

  Versions / Builds Affected2014 - 20140308,20140627 StatusResolved Problem SummaryWhen Running the installation of the Outlook plugin, the installation will fail to install. TT / JIRAID1446 How to Iden...

• SpamTag Is Installed but the Buttons Do Not Appear in Microsoft Outlook

  Overview The installation of Microsoft Outlook add-on SpamTag is completed, however, the buttons do not appear in Microsoft Outlook. This article describes the process to follow in order to resolve th...

• SpamTag error when actioning an email: Cannot process selected email.

  Versions / Builds AffectedGFI MailEssentials 2015 StatusResolved Problem Summarywhen you select and email and action it by clicking on a SpamTag button, the following error pops up: Cannot process sel...

• Personal whitelist or blacklist is not updated when approving emails with a SPAM tag

  Answer PROBLEM When trying to approve selected emails, the personal whitelist or blacklist is never updated.   Locate the log from the Server in ..\GFI\MailEssentials\wwwconf\debuglogs Log Name Client...

• How to gather the GFI MailEssentials SpamTag log files

  Answer Please follow the steps below to gather the GFI MailEssentials SpamTag log files: Access the machine where SpamTag is installed on and is in question. Browse to the following file locations dep...