Articles

• Remote AD fails to connect to the DC

  Versions / Builds AffectedMailEssentials 20 StatusResolved Problem SummaryThe message will appear Failed to establish a connection to the Domain Controller TT / JIRAID3034 How to IdentifyThe message w...

• Move to subfolder not working for one or more users ( ONLY)

  Answer PROBLEMRouting to one or more users' sub-folders as an action in GFI MailEssentials works for most, but not all mailboxes. Usually this affects just one or two mailboxes at a time. ENVIRONMENT ...

• Missing read permissions leads to incorrect user count, including disabled accounts

  Versions / Builds Affected20140627 StatusResolved Problem SummaryGFI MailEssentials counts disabled account (system mailboxes and disabled users) TT / JIRAID2183 How to IdentifyThe USERCNTAD log file ...

• IIS mode is timing out when trying to verify user groups

  Versions / Builds Affected20140627 StatusResolved Problem SummaryIIS mode times out when trying to authenticate user groups TT / JIRAID1980 How to IdentifyWhen the customer is in IIS mode and tries to...

• Impersonation Exchange account settings not saved on Remote-AD

  Versions / Builds AffectedVersion 20, 20.1 - Builds 20151118, 20160420 StatusResolved TT / JIRAIDGFIME-860 How to Identify- Switchboard > Exchange account > Change > Use the following account. - When ...

• If an end user accesses quarresults.aspx directly, they can see everyone's emails in the quarantine

  Versions / Builds Affected2012 / 20120913 StatusResolved Problem SummaryIf an end user accesses quarresults.aspx directly, they can see everyone's emails in the quarantine. TT / JIRAID433 How to Ident...

• How to switch modes from AD to SMTP and from SMTP to AD in GFI MailEssentials

  Answer To change from AD mode to SMTP mode (and vice versa) follow the below information: Uninstall MailEssentials from add/remove programs Once uninstalled go to start – run and type regedit. (Rememb...

• How to setup a user with the necessary permissions to run Information Store Protection and Move to Exchange Subfolder features

  Answer New in GFI MailEssentials 20, the Information Store Protection feature allows the Microsoft Exchange 2013 Information Store in the Mailbox Role to be scanned via Microsoft Exchange Web Services...

• How to restrict user access for AntiSpam Public Folders

  Answer The following procedure explains how to configure permissions on the GFI MailEssentials AntiSpam Public Folders, in such a way that the users will not be able to see each others emails. The Adm...

• How do I remove users from MailEssentials User List?

  Overview This article describes the procedure to remove users from the MailEssentials user list in order to manage the number of users counting towards license utilization. Solution The steps are stru...