Articles

• Changing the Notification Email Address

  Overview This article provides steps to change the Notification email address. Process Follow the instructions provided below: Open the GFI MailEssentials configuration > General Settings > Settings >...

• How to change the GFI quarantine email notification

  Answer To edit GFI MailEssentails Quarantine options: Open the GFI MailEssentials Configuration page. Select Quarantine. Select Quarantine Options. select the Users Settings. Adjust the reports to tim...

• How do I prevent content policy notifications to end users?

  Answer Open the GFI MailEssentials configuration Click Content Filtering Click the Content Policy to open the Properties Click the Actions tab Uncheck Notify Local Users Click Apply...

• GFI MailEssentials notification emails are blocked by GFI MailEssentials

  Answer PROBLEM GFI MailEssentials notification emails are blocked by GFI MailEssentials, such as this notification: -[SPAM] - Administrative Notification: GFI EmailSecurity detected a threat. - Found ...

• GFI MailEssentials Custom Reports issues: no data is shown, no adding of further times are possible when Sunday is selected and the Custom Reports emails are not sent out.

  Versions / Builds AffectedGFI MailEssentials 2014 R2 StatusResolved Problem SummaryGFI MailEssentials Custom Reports issues: no data is shown, no adding of further times are possible when Sunday is se...

• Fax transmission reports are going to EmailSecurity Failedmail folder

  Versions / Builds Affected2012 / All StatusResolved Problem SummaryThe fax transmission reports don't have an SMTP sender and land up in the EmailSecurity Failedmail folder. TT / JIRAID949 How to Iden...

• Error: 'The report can only be viewed in HTML format. Please change your mail client message format to HTML' When Trying to Open Quarantine Digest

  Overview The user receives Quarantine Digest prompts; on opening the same, an error message is displayed: The report can only be viewed in HTML format. Please change your mail client message format to...

• Quarantine Digest Is Not Sent

  Overview This article describes the procedure to be followed when the Quarantine digest report is not being sent to the end-users. Diagnosis The Quarantine digest report will not be sent in the follow...

• Plugin licsvc Reports an Exception. Error HRESULT E_FAIL Has Been Returned from a Call to a COM Component

  Overview The admin gets an email notification with the following error when spam has been allowed through: Plugin licsvc reports an exception. Error HRESULT E_FAIL has been returned from a call to a C...

• Error: 'Item with the same key has already been added' and quarantine digest is not sent

  Versions / Builds Affected2012 / 20121218 StatusResolved Problem SummaryThe quarantine digest is not sent. In checking the logs, the error QuarDigest,ERROR:[GetRecipientList] System.ArgumentException:...