Articles

• Changing the Quarantine Folder's Location

  Overview This article provides information on how to change the quarantine folder's location. Environment Mail Essentials 20.x / 21.x Resolution Launch the Switchboard (this can be done by executing t...

• Cannot Save Emails to Quarantine, Invalid API Parameter Error in Quarantine Logs

  Overview Items cannot be saved to the Quarantine. Numerous errors like the following can be found in the Quar.gfi_log.txt file: 2011-09-15,15:01:18,152,1,#00000928,#0000001F,info   ,Quar,QuarInit... 2...

• Why is the spam quarantine listed as a different size in my dashboard?

  Overview This article answers a common query about why the spam quarantine is listed as a different size in the dashboard. Information The spam quarantine size number on the dashboard of GFI MailEssen...

• RDT Files Are Not Removed When Malware Emails Are Deleted from the Quarantine UI

  Overview When Malware emails are previewed and deleted from within the GFI MailEssentials Quarantine UI, their associated RDT files are not removed from the RawData folder. Other symptoms include the ...

• Quarantine URL Overwritten After Upgrade

  Overview After upgrading to MailEssentials 2012 build 20130417, the quarantine URL in the switchboard is overwritten with a default value retrieved from IIS (Internet Information Services). This is no...

• Unable to Approve from the GFI MailEssentials Quarantine and Items Are Blank

  Overview The user is unable to approve emails from the quarantine and the items are shown as blank. The ..\MailEssentials\Wwwconf\DebugLogs\Quarweb log contains the following error: 2013-04-29,10:13:3...

• The Quarantine search page loads very slow

  Versions / Builds AffectedGFI MailEssentials 2014 and above StatusResolved Problem SummaryWhen user tries to access the quarantine search in the console in MailEssentials the page loads very slowly. T...

• The Quarantine RSS stops working after a certain period

  Versions / Builds AffectedGFI MailEssentials 2014 R2 and above StatusResolved Problem SummaryThe Quarantine RSS feeds are only working a few days after adding. Recreating the link restores functionali...

• The Quarantine RSS Feeds are not showing up correctly

  Answer PROBLEMThe quarantine RSS feeds are not being shown correctly in the RSS reader. ENVIRONMENT GFI MailEssentials All supported environments SOLUTIONWhen the Quarantine RSS feeds cannot be viewed...

• Spam Quarantine prompting users to logon

  Answer PROBLEM Users are being prompted to enter credentials every time they try to connect to the MailEssentials quarantine web interface. ENVIRONMENT GFI MailEssentials All supported environments  S...