Articles

• GFI MailEssentials 21.1 fails to save emails to the Quarantine database

  Versions / Builds Affected21.1 StatusOpen Problem SummaryQuarantined emails are not saved to Quarantine. TT / JIRAIDGFIME-3731 How to IdentifyQuarantined emails stay in MSMQ, QAPlugin is unable to wri...

• Fail to release from Quarantine - item already approved

  Versions / Builds AffectedVersions 2015 and 20 StatusResolved Problem SummaryWhen an email is released from Quarantine, it returns an error that it might have been already approved (released) TT / JIR...

• Error: 'The type 'System.Web.UI.ScriptManager' is ambiguous' When loading GFI MailEssentials Quarantine interface

  Overview This article describes the process to follow when the below error message is displayed after loading GFI MailEssentials Quarantine interface The type 'System.Web.UI.ScriptManager' is ambiguou...

• Error: 'Server error in '\MailEssentials' application' when searching in the quarantine

  Answer PROBLEMWhen searching for an item in the quarantine for MailEssentials, the error Server Error in '\MailEssentials' Application appears, and cannot be bypassed. There may be an additional error...

• Error: 'Server error in '\MailEssentials' application' when accessing or searching in the quarantine

  Versions / Builds Affected2012/20120425-2158 StatusResolved Problem SummaryError: 'Server error in '\MailEssentials' application' when accessing or searching in the quarantine. TT / JIRAID166 How to I...

• 'Q8 or P4' When Trying to Approve Emails in Quarantine

  Overview When trying to approve an email from the quarantine, the user gets an error on the site saying either 'Q8 or P4; failed to approve' message. Environment GFI MailEssentials Microsoft Exchange ...

• Quarweb Logs Error: 'Error[P21]' When an Item Failed to Be Approved and Whitelisted from the GFI MailEssentials Quarantine

  Overview An item failed to be approved and to be whitelisted with one of the following errors: You will see this following error in the QuarWeb logs: QuarWeb.log(8714): 2013-03-12,13:19:13,679,1,#0000...

• 'Exception Decrypting. Decryption Failed. Key Not Valid for Use in Specified State.' When Accessing the Malware Quarantine Options

  Overview You receive the following error when accessing the Malware Quarantine Options: Exception Decrypting. Decryption Failed. Key not valid for use in specified state. Environment GFI MailEssential...

• Error: 'Column 'fltspamdefstring' does not belong to table Table' when searching in the quarantine and no results returned

  Versions / Builds Affected2012 / 20121218 StatusResolved Problem SummaryWhen searching in the quarantine, the error 'Column 'fltspamdefstring' does not belong to table Table' appears with a stack trac...

• Quarantine Error After Version Upgrade: 'Cannot Display the Webpage'

  Overview After a version upgrade has been performed, the Quarantine displays an error: Cannot display the webpage Environment GFI MailEssentials All supported environments Root Cause World Wide Web Pu...