Articles

• Quarantined emails from the Information Store with both TO and CC addresses are displayed incorrectly

  Versions / Builds Affected2012/20120425-2158 StatusResolved Problem SummaryWhen viewing the malware quarantine, emails that were quarantined from the Information Store Scanner will incorrectly display...

• Quarantined email details displays 'Failed 999'

  Versions / Builds Affected2012/20120425-2158 StatusResolved TT / JIRAIDMEC147 How to IdentifyWhen viewing an email details within the quarantine, the block reason will say 'Failed 999' with no more in...

• Quarantine URL is not connecting

  Answer PROBLEMUnable to connect to the Quarantine URL in GFI MailEssentials. The error Error 404 page cannot be displayed appears. ENVIRONMENT GFI MailEssentials  all supported environments  SOLUTIONC...

• Quarantine released email not delivered to all recipients

  Versions / Builds AffectedVersion 20.1 Build 20160420 StatusOpen TT / JIRAIDGFIME-804 How to IdentifyCustomer will approach Tech Support stating only a couple of recipients receive the email released ...

• Quarantine not showing sender address in the dashboard ( ONLY)

  Answer PROBLEMSender and recipient information is not shown in the Configuration UI\Dashboard\Logs or the Quarantine database statistics are not accurate. Similar errors should be present in the debug...

• No mailflow when releasing an item from the spam quarantine with missing sender information

  Versions / Builds Affected2012 / 20120618 StatusResolved Problem SummaryWhen releasing an email from the quarantine that has missing sender information, mailflow is interrupted and will not resume unt...

• NDR or read receipt messages are looping until subject name is too long and quarantined

  Versions / Builds AffectedGFI MailEssentials 2015 StatusResolved Problem SummaryNDR or read receipt messages are looping until subject name is too long and quarantined. Other symptoms include high CPU...

• Minimum length of search term used in the GFI MailEssentials Quarantine Search Folders page is down to 3 characters, searching for empty senders not possible any more.

  Versions / Builds AffectedGFI MailEssentials 2014 R2 StatusResolved Problem SummaryMinimum length of search term used in the GFI MailEssentials Quarantine Search Folders page is down to 3 characters, ...

• Approved Quarantined emails going to the C drive instead of the Exchange Pickup folder

  Overview This article describes the procedure to be followed when approved quarantined emails are not delivered to the Exchange Pickup folder and instead remain and continue to build-up on the C drive...

• Is an email address automatically whitelisted when a quarantined email message is approved in the quarantined email report?

  AnswerThis is not the case. The Approve button will only release the email message from the quarantine. If you wish to add the email address to the whitelist, click the subject line of the email to br...