Start a conversation

Articles

  • MailEssentials | Missed malware

    Answer PROBLEM After installing GFI MailEssentials emails containing malware (viruses, trojans, exploits) are delivered to the users’ mailboxes. ENVIRONMENT GFI MailEssentials All supported environmen...

  • Kaspersky failedmails

    Versions / Builds AffectedVersion 20, 20.1 - Builds 20151118, 20160420 StatusOpen TT / JIRAIDGFIME-882 How to IdentifyDebuglogs: 2016-05-09,15:26:42,687,1,#000038d0,#000003e4,warning,KasperskyLoader_C...

  • Inbound emails are blocked after the DNSBL feature is enabled

    Answer PROBLEM Inbound emails are blocked after the DNSBL option has been enabled. ENVIRONMENT Microsoft Exchange All supported environments SOLUTION Please ensure that only operational blocklists are...

  • In what order do the GFI MailEssentials EmailSecurity plugins process emails?

    AnswerBelow is the order that is used to check emails by the GFI MailEssentials EmailSecurity plugins. GFI MailEssentials version  Email Logging Anti-Spam Filters (operates at SMTP protocol level (Gre...

  • How to manually update Sophos definitions in GFI MailEssentials

    Answer PROBLEM The antivirus definition update is failing. Emails go to the FailedMails folder when the Engine fails to initialize. ENVIRONMENT GFI MailEssentials  All supported environments SOLUTION ...

  • How to manually update Cyren definitions in GFI MailEssentials

    Answer PROBLEM The antivirus definition update is failing. Emails go to the FailedMails folder when the Engine fails to initialize. ENVIRONMENT GFI MailEssentials  All supported environments SOLUTION ...

  • How to manually update McAfee definitions

    Answer PROBLEM An antivirus engine definition has become corrupt and cannot be initialized or successfully complete Auto-Updates. ENVIRONMENT GFI MailEssentials All supported environments SOLUTIONTher...

  • How to manually update Kaspersky Definitions

    Overview GFI MailEssential uses multiple antivirus engines to scan inbound, outbound and internal emails for the presence of viruses. You can acquire a license for Kaspersky Virus Scanning Engine as i...

  • How to manually update Avira definitions

    Overview GFI MailEssential uses multiple antivirus engines to scan inbound, outbound and internal emails for the presence of viruses. Avira is one of the Virus Scanning Engines shipped with MailEssent...

  • How to manually update Bitdefender definitions

    Answer PROBLEM A definition in the engine is corrupt and is not allowing the Auto updates to complete successfully Items will land in the Failed mails folder when the Engine will fail to Initialize EN...