Versions / Builds AffectedVersion 20, 20.1 - Builds 20151118, 20160420 StatusOpen TT / JIRAIDGFIME-875 How to IdentifyDebuglogs: 2016-05-28,18:53:58,797,1,#0000162c,#00000bf4,error ,AviraLoader_C,CAvi...
Versions / Builds AffectedMailEssentials 2012 and 2014 StatusResolved Problem SummaryEmails are landing in the failed mails folder after the AV engine fails to update the local files. How to IdentifyC...
Overview Antivirus definitions are old (sometimes a few days old), but the last update succeeded and the update status is green. No errors can be found in the debug logs. Clicking on the Update all en...
Overview Exclusions have not been set up for Windows Defender, causing multiple files and directories to be flagged for malware. Multiple engines and modules are failing updates. Solution Add exclusio...
Overview Mailflow stops and emails reach the FailedMails folder due to Failed VSE. Logs show that AV engine(s) failed to initialize. Solution The solution is to upgrade to the latest version of GFI Ma...
Overview It is impossible to download the latest virus definitions. The logs show the following error: Error: The request was aborted: Could not create SSL/TLS secure channel. Solution Virus definiti...
Overview Kaspersky engine fails to download updates, causing the plugin to continuously fail to initialize. The update servers are accessible. Autoupdate logs report the following: 2020-07-20,16:17:46...
Overview After anti-virus definitions fail to update, the anti-virus modules fail and cause emails to be moved to the FailedMails folder. Solution You need to allow fallback to HTTP for the downloads,...
Overview Automatic updates to Avira fail, and generate the following error: Error details: Server response: 503 Service Unavailable Forcing a full update and doing a manual update by downloading the u...
What happened? As of July 17, 2022, the Kaspersky antivirus engine was removed from GFI MailEssentials. On February 1, 2023, Cyren announced global job cuts due to liquidity problems. In light of this...
