Articles

• Email with id xx Cannot Be Approved Since It Was Blocked by VSAPI

  Overview When trying to approve an email from Quarantine, this message appears: Email with id xx cannot be approved since it was blocked by VSAPI Environment GFI MailEssentials All supported environme...

• BitDefender Files Were Successfully Downloaded. but a Failure Occurred When Updating Local Engine Files

  Overview The antivirus engine fails to update its definitions with the following sample error message: BitDefender files were successfully downloaded. But a failure occurred when updating local engine...

• Email Was Blocked as Spam and Moved to the Inbox Subfolder

  Overview When an email is blocked as spam by GFI MailEssentials and is moved to the subfolder of the user's inbox, there is no identification as to why the email is blocked. Environment GFI MailEssent...

• Email notification: 'Failed to update local [ENGINE] engine files (ERP)'

  AnswerApplies to: GFI MailEssentials  The products mentioned above include an antivirus auto updating recovery feature called Emergency Recovery Procedure (ERP). If  there is a failure to unload any o...

• VSAPI in GFI MailEssentials

  Overview This article provides an answer to the query: Does GFI MailEssentials support VSAPI?   Information GFI MailEssentials supports the Virus Scan Application Programming Interface (VSAPI) of Micr...

• Anti-Virus Scanning Engines in GFI MailEssentials

  Overview This article provides an answer to the query: Do I need to install other software in order to use any of the five anti-virus scanning engines supported by GFI MailEssentials?   Information Al...

• Anti-Malware Engines and MailEssentials

  Overview This article provides an answer to the query: Do Kaspersky, McAfee, and Norman engines come with the base product?   Information The following anti-malware engines are optional and are licens...

• Downloading Emails Through IMAP on GFI MailEssentials

  Overview This article answers the following query: Can GFI MailEssentials download emails through IMAP?   Information GFI MailEssentials cannot download emails through IMAP (Internet Message Access Pr...

• Bidefender fails to initialise, emails are failing with Failed VSE.

  Versions / Builds AffectedGFI MailEssentials 2015 StatusOpen Problem SummaryBitdefender is failing to scan email, it will show in Dashboard as Failed VSE. TT / JIRAID2564 How to IdentifyBitdefender en...

• Backend port conflict on 9090 with Symantec Endpoint Protection

  Answer PROBLEMAfter installing or upgrading to GFI MailEssentials 2014 R2 the GFI MailEssentials services are crashing and failing to start. Hence, email flow stops and the services of Microsoft Excha...