Articles

• How to configure Kaspersky Virus Scanning Engine

  Overview GFI MailEssentials uses Kaspersky antivirus to scan inbound, outbound and internal email for viruses. The Kaspersky license needs to be acquired separately from the GFI MailEssentials license...

• BitDefender Signature Value Decreases

  Overview This article explains why the BitDefender signature value decreases. Information The following information is provided by BitDefender: The virus signatures contain possible locations for cert...

• Virus Scanning Engine Generates 'Scan Result: Failed [VSE]' Error

  Overview This article provides an explanation for a sudden Failed [VSE] error in the Scan Result column of the Dashboard Logs. Different senders and recipients are affected: The following message that...

• VIPRE Antivirus Failing to Update Error: ...Failed to copy new definition data

  Overview VIPRE Antivirus fails to update. The following errors may be seen in the Autoupdate.log file: info ,AutoUpdate,AuUpdate: erp count -1 error ,AutoUpdate,Error updating local files: Failed to c...

• AntiVirus Updates Fail with Message: 'Object reference not set to an instance of an object'

  Overview Updates for a particular AV engine fail. An email notification is sent with the following error: Object reference not set to an instance of an object. Environment GFI MailEssentials 2012 buil...

• The Bitdefender Virus Scanning Engine blocks macros when macro scanning has been disabled.​

  Versions / Builds AffectedGFI MailEssentials 2014 and above StatusResolved Problem SummaryThe Bitdefender Virus Scanning Engine blocks macros when macro scanning has been disabled, shortly after an up...

• Malware emails detected by the desktop antivirus engines are not detected by GFI MailEssentials

  Versions / Builds AffectedGFI MailEssentials 2014 R2, GFI MailEssentials 201 StatusOpen Problem SummaryMalware emails detected by the desktop antivirus engines are not detected by GFI MailEssentials T...

• Malicious pdf files are not always detected by EmailSecurity when inside an email which is inside another email

  Versions / Builds AffectedGFI MailEssentials 2014 R2 StatusResolved Problem SummaryMalicious pdf files are not always detected by EmailSecurity when inside an email which is inside another email, when...

• MailMonitoring taking a long time to process emails with recipients belonging to multiple groups

  Versions / Builds Affected20140627 StatusResolved Problem SummaryMailMonitoring is causing Submission queue to back up when processing emails sent to large amounts of recipients TT / JIRAID2389 How to...

• Mailflow stops when an antivirus engine is enabled in GFI MailEssentials

  Versions / Builds AffectedGFI MailEssentials 2012 and higher StatusResolved Problem SummaryWhen an antivirus engine enabled, the gfiscanm.exe process will crash constantly (around 2-3 times a second) ...