Articles

• A mail loop problem results in emails starting to queue up.

  Versions / Builds Affected20140627 StatusResolved Problem SummarySome emails actioned and blocked by Anti-spam module create a mail loop. The dashboard would show long subjects which contain repeated ...

• 28 character search limit in the dashboard logs sender/recipient email search fields

  Versions / Builds Affected2012 SR5 / 20130417 StatusResolved Problem SummaryWhen running a search in the dashboard logs, The search will not allow a query for email addresses over 28 characters. TT / ...

• Email Management

  Overview MailEssentials provides a number of tools that facilitate the management of incoming and outgoing emails. However, it is worth noting that MailEssentials is not a fully-fledged Email manageme...

• Creating a newsletter or discussion list

  Overview MailEssentials List Servers offer an easy way to implement an opt-in email discussion list with automated subscribe and unsubscribe links. Similarly, it enables email newsletter distribution ...

• A large number of emails are building up in the BadMail folder and queues

  Overview A large number of emails end up in the inetpub\mailroot\Badmail folder, queues contain a large number of emails. Many emails end up in a failed state. External servers block your sent emails ...

• Why are disclaimers not working with groups?

  Overview You want to attach a disclaimer to one or more distribution groups. You selected the distribution group and made sure that there are no exclusions set up, however, the disclaimer won't show. ...

• Why can't I update the disclaimers?

  Overview When you are trying to modify the disclaimer for the emails, the changes made to the disclaimer are not updated after they are saved. Solution The changes made to the Disclaimer module are sa...

• Adding the Warning Message Automatically to All Emails Received From Outside

  Overview You would like to add the warning message automatically to the top of all emails received from outside the organization / your domain. Solution There is a Disclaimer possibility in MailEssent...

• Why does spam appear to be coming from the Administrator's email address?

  Answer The email addresses visible within the email are the MIME addresses. If the original email does not contain the MIME FROM email address, Microsoft IIS or Microsoft Exchange server will insert t...