Articles

• How can I move the MailEssentials Debuglogs to a different directory?

  Answer To move the debug log files, follow these steps: Stop all the GFI MailEssentials services and the IIS admin service, taking note of the dependency services that are stopped Open Regedit (Start ...

• How can I enable or disable debug logging in GFI MailEssentials?

  AnswerWhen debug logging is enabled GFI MailEssentials will log information on each email which can be used for troubleshooting purposes. The debug logs will be located in the <GFI\MailEssentials\debu...

• Having higher version Telerik DLL prevents the UI from opening

  Versions / Builds Affected2012 / 20120913 StatusResolved Problem SummaryWhen trying to open the web UI in either Cassini (Local) or IIS mode, an error is generated and the UI cannot open. TT / JIRAID7...

• GFIScanS.exe is crashing, faulting mimecom.dll, stopping mailflow until scanning engine is restarted

  Versions / Builds Affected2012 / 20121218, 20130226, 20130417 StatusResolved Problem SummaryPeriodically, GFIScanS.exe (the antispam scanning engine service) will crash and in the error, mimecom.dll w...

• GFI Scanning engine crashing (build 20110613 and prior)

  Versions / Builds Affected2010, all builds before 20110812 StatusResolved Problem SummaryGFI Scanning engine crashing, causing mail to back up into the Submission queue TT / JIRAIDME-45 How to Identif...

• Temporary files are not removed from the temp folders

  Overview MailEssentials users will sometimes experience Temp files accumulating at a huge rate in the temporary folders and it's affecting available disk space: ..GFI\MailEssentials\Temp, ..GFI\MailEs...

• GFI MailEssentials temp folder growing out of control

  Versions / Builds Affected2012/20120425-2158 StatusResolved Problem SummaryTemp files are accumulating at a huge rate in these folders: ..\GFI\MailEssentials\Temp\ ..\GFI\MailEssentials\Temp\tnefupck\...

• GFI MailEssentials SR6 fails to load the Dashboard in local mode

  Versions / Builds Affected2012 / 20130805 StatusResolved Problem SummaryWhen using local mode to load the configuration it will fail referencing the following error Error: 'The (&(Objectclass=user)(|(...

• Grayed out Dashboard Due to a Remoting Port Conflict

  Overview  The GFI MailEssentials switchboard application fails to function (in GFI MailEssentials 2010, the dashboard window will be grayed out and a red X will be visible next to all listed services)...

• Failed mails appearing in ..\Antispam\FailedMails folder

  Versions / Builds Affected2012 / 20120618 StatusResolved Problem SummaryFailed mails appear sporadically in the Antispam\FailedMails folder TT / JIRAID438 How to IdentifyFailed mails appear in the ..\...