Articles

• Prerequisites for Installing MailEssentials in Windows Server 2012 and Later Environments

  Overview MailEssentials depends on some Windows server components that must be installed and properly configured before running the MailEssentials setup wizard. This article provides the steps needed ...

• Vipre failedmails - fails to update local files

  Versions / Builds AffectedVersion 20, 20.1 - Builds 20151118, 20160420 StatusOpen TT / JIRAIDGFIME-767 How to IdentifyDebug logs: 2016-04-18,13:27:07,795,1,#00005EB0,#00000013,error ,AutoUpdate,Error ...

• GFI MailEssentials Upgrade Fails with Error: "Before installing the x64 version of SQL Server Compact..."

  Overview When upgrading to a newer version of GFI MailEssentials, the installation fails as Microsoft SQL Server Compact 64-bit cannot be installed. The following error is written to the installation ...

• Installer Not Launched When Upgrading to GFI MailEssentials 21.1

  Overview The installer does not launch when upgrading from GFI MailEssentials version 20.3 or older to 21.1. Resolution Upgrade from .NET Framework version 4 to .NET Framework version 4.5. If the issu...

• Upgrade to MailEssentials 20 fails

  Versions / Builds AffectedUpgrade from different versions StatusOpen Problem SummaryWhen upgrading to MailEssentials 20 installations fails, also observed in some instances where Manual Removal proced...

• Upgrade to GFI MailEssentials 2015 SR1 Fails with "Error 1722. There is a problem with this Windows Installer package..."

  Overview The upgrade process to GFI MailEssentials 2015 SR1 stops while trying to create the website. The following errors are found in the installation log: MSI (s) (A8:38) [14:38:08:378]: Product: G...

• Upgrade from GFI MailEssentials 2014 to 2015 SR1 Fails with "ERROR: Failed to update database..."

  Overview Upgrading from GFI MailEssentials 2014 to 2015 SR1 fails. The setup logs show the following: 1: MigrateControlListEntries 2: Migrating blacklist ... 1: MailEssentials.ControlLists.DAL 2: >> I...

• Upgrade Fails Due to Web.Config File

  Overview Upgrading to GFI MailEssentials 20.2 fails due to the web.config file. The following errors are found in the installation log: ExecXmlFile: Error 0x800710d8: failed to find node: //configurat...

• Upgrade Fails with Error: Unable to load DLL 'gficryptolib_x86.dll'

  Overview Upgrading to GFI MailEssentials 20.2 fails with the following error in the installation log: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocat...

• Updates Fail After Upgrading to GFI MailEssentials 2014 SR1 (Builds 20140224 & 20140308)

  Overview After upgrading to GFI MailEssentials 2014 SR1, items downloading from update.gfi.com or update.gfisoftware.com are failing to update. The Audldownload log reports the following error: warnin...